Support » Frequently Asked Questions

Q: Why do I need my Windows Operating System reinstalled and what happens if I do?

A: Reinstalling an operating system is necessary when there is either failing hardware or corrupted software. A fresh install of Windows will result in a clean system, faster computing, and stronger defense against viruses and malware. The only consequence to this procedure is that it requires the reinstallation of all programs, applications, and internet/email settings. You will need to provide the product keys, disks, and applicable information if you would like Up Time to do this for you.

Q: Can you setup my new computer in my home or office?

A: Yes, we can come to your home or office to setup your new equipment. For businesses, we can setup the new computer onto your domain (if you have a server). We make sure all peripherals are working and access to the internet or server is established.

Q: Why should I buy my computer or server from Up Time?

A: Up Time offers the service, quality, and authenticity that national brand names do not. First and foremost, we do not outsource our support. Being local means your problems are solved in 24 hours. Second, our parts are tested by our techs and chosen for dependability, not the price. Up Time Computers are built clean and without promotional software and pop-ups. Third, unlike national brand name companies who give you recovery disks, Up Time provides you with actual Operating System disks. Our components are not proprietary so you are not trapped with or limited to a single manufacturer.

Q: What do I do if I have been hacked?

A: Take your computer or server off the network immediately (unplug the network cable). Try to leave it up and running if you can so we can perform an accurate diagnosis. A hacked computer must be wiped and have the operating system reinstalled. This is necessary because hackers install hidden software that can leave 'back doors' open for future compromises.