Support » Help Desk

This help desk page was designed as a resource for quick trouble shooting tips for our clients. We encourage our clients to educate themselves on these simple tips as 50% of the time the issue is resolved by following them.

Internet Outage:

1. Power cycle your DSL/Cable Modem
2. Power cycle your router (e.g. Linksys, D-Link, Netgear)
3. Reboot your computer
4. Check physical cable connections to router, modem and your computer.

Network Connectivity (can't access the server):

1. Determine if the problem is local or global (only your computer or your entire company).
2. Verify that the server is on.
3. Determine if network switch is on.

Remote Assistance

A technician can assign a six digit pin number for you to input here. This will create a remote connection to your computer with which a technician can determine and/or resolve the problem you are encountering.

Enter your 6-digit PIN code: