- Microsoft Silver Certified Partner
- GIAC Gold Security Essentials
- Intel Gold Partner
- Dell PartnerDirect
- Happy Customers
- The Up Time Experience
- Our Story
- Green Business
- Recycling Program
The Up Time Experience
We are not a chain store tech support squad. Our windows don’t have bars and neon signs.You aren’t going to wait in a line with your computer in your arms like cattle when you come into our building. You won’t go through a massive phone tree to talk to a technician. Up Time Technology offers a different experience than your typical “computer store”; we are pleased to provide our customers with a refreshing, individual-level customer service experience in a comfortable, welcoming environment.
When you call Up Time for IT support, you will be greeted with a real, live human. You’ll be connected with our in-house technicians who are not going to beat around the bush to give you the answers you need.
You’ve heard “You get what you pay for”. Lucky for you – our customers pay for quality, and that’s what they get. When you come to Up Time, you’ll be receiving more than 30 years of experience in the industry. We know what it costs to get the job done right and in a timely matter, and that’s exactly what you will pay for.
We are a locally-owned and well-established business that has been buzzing since 1983; continually gaining the trust of people just like you.
Up Time Technology was founded by Ballard locals Peter and Mary Ann Hansen in 1983. Originally, Up Time was opened as a scientific instrument repair shop in the Wallingford District of Seattle. That same year, Peter’s technical curiosity led him to the exciting new world of computers. After building his first computer, Up Time was transformed into a computer sales and repair shop.
In 1989, Up Time moved into its present location only a few blocks away from its original site. Business expanded instantaneously into new departments of technology: printers, networks, custom computer production, and of course, the increasingly popular internet. By 1999, Up Time was a completely developed operation and Washington Corporation.
Today, Up Time is blessed with a large and loyal client base. It remains family owned and operated and ready for the ever-changing world of technology.
We care about our customers – and the environment they live in. Up Time is proud to be certified by Resource Venture and Seattle Public Utilities as a Green Business. This means we’re committed to using the least amount of resources to serve you. The result? Great service for you, without an unnecessary toll on our environment.
Up Time is pleased to partner with InterConnection to recycle our customer’s computers at their request. In preparation for recycling a computer, your personal data is wiped and your hard drive is removed (and destroyed!) before sending your computer off for recycle. These procedures ensure your privacy isn’t compromised as a result of your environmentally-friendly choice to recycle.
InterConnection may re-use your machine to benefit under-served communities, or simply recycle it to keep hazardous materials and parts out of landfills.
Check out real reviews from real customers. We have no control over who writes these reviews, or what they choose to say. Thus, you can rest assured you’re getting the nitty-gritty on whether or not it’s worth your time to pick up the phone or stop by. We’re pretty confident you’ll like what you see!
While many of our happy customers choose to write reviews for us online, some like to come directly to us with their feedback. We love getting these emails, and hope you enjoy getting to know why other small businesses choose Up Time Technology:
“Our business operates seven days a week and we rely on Up Time and their immediate tech support to make sure we can care for our customers. We have been working with Up Time for over 5 years and are very satisfied with their response and service.”
-Seattle Boat, 2013
“We have been customers of Up Time for over 25 years and highly recommend them as the main source for all your computer needs, ISP services, hosting and repair.”
-Harold’s Lighting, 2013
Microsoft Silver Certified Partner
Up Time is pleased to be in among the top 5 percent of Microsoft Partners worldwide. For a local business, that’s a big title – and we’ve worked hard to earn it. Microsoft recognizes that Up Time deeply understands your business IT processes and infrastructure needs. Further, our Microsoft Silver Certification signifies our expertise in providing critical infrastructure solutions that are designed to help small to mid-sized businesses with their unique challenges.
Up Time’s resident Microsoft Certified Professionals have had their knowledge tested, and proven tried and true. With this, you can rest assured you’re getting top-quality IT support for your business.
GIAC Gold Security Essentials
We are serious about security and have the certification to prove it. Prompted by the U.S. Department of Defense’s requirement that all workers with IT security responsibility be certified, GIAC (Global Information Assurance Certification) has become the leader in security certifications.
Up Time’s Gold status with GIAC means our resident Chief Security Officer has been tested in more than 60 areas of security knowledge, including authentication and password management, DNS, Firewalls, Linux security, network protocols, VPNs, viruses and malicious code, web application security, and Windows security. Far past the level of being able to simply define acronyms, you can be confident that our Chief Security Officer understands and can communicate the knowledge necessary to protect your data and systems in key areas of information security.
Intel Gold Partner
To be an Intel Gold Partner, Up Time technicians have acquired more than 50 training credits via the qualified training list provided by Intel. Also, Up Time completes a Gold Partner enrollment application annually to ensure we are current on the latest Intel Gold Partner Qualifications. What this means for you is access to highly trained technicians with more than just on-the-job experience. Our IT technicians also have year-round privileges to behind-the-scenes training tools to ensure you’re receiving the newest information in Intel technology.
Dell is Up Time’s preferred laptop retailer, which means we recommend Dell’s laptops and their customer service. As a result, we are proud to be registered as a Dell PartnerDirect member! With this membership, Up Time has direct access to Dell to ensure you are getting the exact laptop you want to meet your personal or professional needs.
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